Sana video studio
Refund policy.
Sana is designed so failed renders return credits automatically.
Automatic credit returns
If a render fails before a completed MP4 is available, the system should return the credit automatically. If that does not happen, contact support with the job time, browser, and any error shown.
Completed videos
A completed render uses one credit. Because AI output can vary, visual style differences or subjective dissatisfaction are not automatically refundable.
Manual review
We will review duplicate charges, unusable downloads, missing completed videos, and system errors reported within 7 days of purchase.
Contact
Email chad@almontetech.com for refund support.