Sana video studio
Support.
For help with credits, failed renders, download recovery, or billing, email Sana support.
Contact
Include these details
- The approximate time the video was generated.
- The prompt or a short description of the video.
- Any job ID, recovery link, or error message shown in the app.
- The email address used in Stripe Checkout, if you bought credits.
Recovery
If the page crashes, reopen /sana. The app checks recent jobs saved in your browser and tries to restore the MP4.